Before & After
Real operational shift for Automation Workflow Hub — drag the slider to compare states.
Before
Leads and support tickets were routed manually between CRM, email and spreadsheets. Managers had no single pipeline view.
After
Automation hub routes leads, notifies teams and logs every handoff. Operations dashboard shows bottlenecks and SLA health in real time.
Drag the slider to compare before and after
Measured impact
Manual routing tasks
Before
180 / week
After
117 / week
Pipeline visibility
Before
Partial
After
Full
Avg. handoff delay
Before
2.4 days
After
0.6 days
Delivery timeline
How Novatelia Studio executed this engagement.
Phase 01
Workflow mapping
Documented every manual handoff across teams.
Phase 02
Automation build
Implemented routing rules and notification paths.
Phase 03
Ops dashboard
Built live reporting for managers and team leads.
Phase 04
Optimization
Reduced manual work by 35% through iteration.
Challenge
Manual handoffs slowed operations and created reporting blind spots.
Solution
We implemented automated routing, notifications and operational dashboards.
Results
- ✓35% less manual work
- ✓Cleaner pipeline reporting
- ✓Better team accountability
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