Before & After
Real operational shift for Enterprise Client Portal — drag the slider to compare states.
Before
Clients received proposals and updates through scattered email threads. Delivery teams lacked a shared milestone view. Sales-to-delivery handoffs caused confusion.
After
A secure portal shows proposals, milestones, assets and messages in one place. Each role sees only what they need — clients, account leads and delivery teams.
Drag the slider to compare before and after
Measured impact
Handoff clarity (client survey)
Before
4.2 / 10
After
8.9 / 10
Status email volume
Before
120 / week
After
35 / week
Time to onboard new client
Before
9 days
After
3 days
Delivery timeline
How Novatelia Studio executed this engagement.
Phase 01
Journey mapping
Documented sales-to-delivery states with stakeholders.
Phase 02
Permission model
Built role matrix for clients, PMs and executives.
Phase 03
Portal engineering
Shipped milestone tracking, file vault and notifications.
Phase 04
Rollout
Onboarded first enterprise accounts with training sessions.
Challenge
Enterprise sales cycles lacked a single source of truth for clients and delivery teams.
Solution
We built a role-based portal with structured project states and premium interface design.
Results
- ✓3x clearer project handoffs
- ✓Reduced email overhead
- ✓Stronger client trust
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